Returns Policy:

We guarantee to refund any item you are not completely happy with. Please return items in a saleable, unused, and undamaged condition in its original packaging within 5 days of receipt.

Returns of products which have been opened will not be accepted. These restrictions are for the benefit of all our customers and mean that orders will be placed with complete confidence, as all goods supplied are new, and direct from the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to let you know that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.

If you’re approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment, within 10 days. It’s usually much sooner than this but we can’t control the banks (although we wish we could).

If you haven’t received a refund in that timescale, then we would advise to first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you’ve still not received your refund yet, please get in touch with us. 

Replacement Items

We reserve the right to replace products at our discretion and in order to request a replacement for us to consider the following requirements need to be met:

– A photo of the box including batch number
– A photo of the syringe
– A detailed description of the issue

Please be aware we will not consider replacing items where a needle or cannula that is not included with the product has been used. We cannot guarantee the results of the products and therefore will not replace items based on treatment outcomes.

We will only replace an item if the original is returned to us for testing.


Unfortunately, we do not offer free returns. When returning unwanted items, you will be responsible for the cost of posting it back to us. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us. It is the responsibility of the customer to arrange for the return carriage and to ensure that the returned goods are adequately packed to avoid damage in transit. Goods returned not in original packaging and in poor condition will not be refunded.